At Modern Patio Design, we aim to provide a seamless shopping experience, offering high-quality products and exceptional service. Below are our shipping and delivery policy to ensure transparency and customer satisfaction.
Shipping and Delivery Information
- Free Shipping: We offer free shipping on all orders within the contiguous 48 United States. Orders are delivered curbside via LTL Truck Freight from the manufacturer's warehouse.
- Shipping Methods: Depending on the size and weight of your items, we use either standard ground shipping (FedEx or UPS) for small parcels or freight delivery for larger or bulky items. Most small parcel deliveries do not require a signature unless specifically requested.
- Freight Delivery: For large furniture items, freight delivery will be arranged. Deliveries typically occur on weekdays between 8 am and 5 pm local time, and curbside delivery is the default method. You will be responsible for unloading and moving your furniture. Freight carriers will contact you to arrange a convenient delivery time for residential addresses.
- Curbside Delivery: The truck driver will offload the shipment by the curbside and it will be your responsibility to move them to your desired location. Please note that some locations may be difficult to access for large trucks, and if delivery to your residence is not possible, an alternative delivery location will need to be arranged.
- White Glove Delivery (Subject to Availability): While we typically offer curbside delivery as the default option, upgraded white glove services such as front door delivery or room of choice delivery may be available in select areas. Please note, these services are not guaranteed, and availability may vary. For any requests related to white glove services, additional charges may apply, and missed or rescheduled appointments may incur fees.You may contact our Customer Service Team to know more.
- Estimated Shipping Dates: Our standard lead times are 4 - 6 weeks and may extend up to 10 weeks depending on the order. You will receive an order confirmation email with an estimated shipping date when your order is placed. Please note, these dates are subject to change based on product availability or unforeseen delays. If there are changes to your estimated shipping date, our Customer Service Team will notify you.
- Delivery Arrangements: After your order ships, the freight company will contact you to arrange a delivery date and time. Please ensure someone is available to receive, inspect, and unload the items. Large and heavy items may require additional help to move after delivery.
Important Shipping Notes
- Wrong Address or Inaccessible Location: If you provide an incorrect shipping address or your location is inaccessible for the freight truck, you are responsible for all shipping costs, including return freight, and a 30% restocking fee.
- Shipment Refusal or Cancellation After Shipment: If you refuse delivery or cancel your order after it has shipped, you will be responsible for the freight charges to and from your location, plus a 30% restocking fee.
Damage Information
- Inspect on Delivery: Please inspect your items upon delivery. If you notice any damage, make sure to note it with the driver on the delivery receipt and take pictures of it along with the items received. There are cases where a reference number is given by the carrier when damages are noted.
- Report Damage: If damage is found after delivery, contact us within 5 business days. Provide:
- digital images of items received
- packing slip or label with driver acknowledgment
- reference number (if available), and
- a description of the damage to sales@modernpatiodesign.com with your order number.
Keep all original packaging until the issue is resolved. We will work with you to arrange for a replacement or resolve the issue with the freight carrier.
- Damage Claim: DO NOT refuse shipment, as this can void the damage claim process. All damage claims must be supported with digital images provided within 5 business days of delivery.
For more information regarding our Cancellation, Return and Refund Policy, you may visit our website. Please contact us at 888-648-6651 or email sales@modernpatiodesign.com for any questions regarding your delivery, return, or damage issues.
Policies are subject to change without notice.