Shipping and Delivery Information:
At ModernPatioDesign.com we offer free shipping on all orders. Your furniture is delivered directly from the manufacturer's warehouse to your location via LTL Truck Freight. All deliveries are curbside. This means the truck driver brings the boxes to the edge of the truck and you take them off of the truck. You are responsible to transport the furniture to where you would like it. Once your order has shipped a freight company representative will call you at the number you provide during checkout to arrange a delivery date and time. You will be responsible for inspecting, unpacking, and moving the furniture to the place that you would like it. Due to the large sizes and weight, the furniture must be delivered on a freight truck. Your location must be easily accessible or they may not be able to deliver directly to your house. If this is the case you will need to arrange another location where the furniture can be delivered.
Please take care when ordering - if you order the wrong products, change your mind or give us an address that the truck cannot get to you are responsible for the cost of freight to you, the cost of freight back to warehouse and a 20% restocking fee.
Free Shipping is for the 48 contiguous United States only. Hawaii, Alaska and international destinations will have to pay freight. The Florida Keys, any islands in the contiguous 48 states without bridges will incur additional freight charges.
If you do not accept the shipment, refuse the shipment, or cancel the order after the furniture has shipped you will be responsible for freight to you and all return shipping charges plus a 20% restocking fee. If you have any questions or concerns about the delivery process feel free to contact us and we will be happy to explain the delivery process to you.
Damage Information: Damage during shipment is a rare occurrence, but it does happen from time to time. If you notice any damage due to shipping before unpacking please make a note with the driver stating the damage on the delivery receipt. In case of concealed damage, please sign the delivery receipt and note "Pending Inspection" with the driver. If you notice any damage after the truck has departed please contact us immediately. Please do not refuse a shipment with damage. We require you to provide us with digital images showing proof of the damage to be sent to firstname.lastname@example.org along with a description of the damage and reference to your name and order number. Please also make sure to keep the original packaging until the damage issue is resolved. In some cases, such as with a large piece of furniture, we may need to arrange for the freight carrier to pick up the damaged item(s) and return it to the manufacturer's warehouse. All damage issues must be reported within 5 business days of delivery. You must also provide digital images as proof of damage within 10 business days of delivery. We will then gladly arrange for a new replacement to be sent out to you free of charge.
*Store Policies are subject to change without notice.