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Manufacturer Warranty Information

General Information:

ALFRESCO HOME -  3 years frames and woven materials

FOREVER PATIO - 7 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions.

HOSPITALITY RATTAN - 3 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions.

INTERNATIONAL CARAVAN - 30 day manufacturer warranty against factory defects.

LITTLE COTTAGE - 20 Years residential use. 5 Years commercial use.

NORTHCAPE INTERNATIONAL - 7 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions.

PANAMA JACK - 3 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions.

SUNVILLA - 15 Years Frames. 5 Years Powder Coat Finish. 3 Years Wicker. 1 Year Cushions, Fabrics, Table Tops, Hardware

TELESCOPE CASUAL - 15 Years frames and powder coats residential use

ZUO MODERN - 1 Year Frames. 1 Year Wicker Weave.

 

Detailed Warranty Information:

Alfresco Home

Limited Residential Warranties:
Alfresco Home Everwoven™ All-Weather Wicker
furniture frames inclusive of the Everwoven™ 43
series is warranted against all manufacturer defects
in materials and workmanship as follows:
Three year limited warranty from the date of
purchase on frames and woven material. Frames
warranted against defects in material and
workmanship. Woven fibers warranted against
peeling, cracking or fading.


Damage to frames, welds, or fibers resulting
from improper assembly or exposure to water or
sub-freezing temperatures is not covered.
Normal wear and tear, improper assembly,
improper over winter care and frame rusting
is not covered. Chips, scratches, and damages
outside of normal wear and tear are not covered.
Paint peeling, cracking and blister for three years
from purchase date provided the item has not
been scratched or braised.


Fading and discoloration of fibers resulting from
exposure to the elements, oils, fluids, chemicals
or any other causes are not covered.
Exposure to the elements, mildew, improper
care, and normal wear and tear are not covered.
Strap seating is not covered under the warranty.
Glass table top damage regardless of the time
frame or occurrence is not warranted.
All warranty claims are made to the original
purchaser with proof of purchase.

 

FOREVER PATIO

Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of (7) seven years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment.

Finish: The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water.

Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water.

Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty.

Resin Wicker: Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty.

Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

 

HOSPITALITY RATTAN

Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of (3) three years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment.

Finish: The finish is warranted against peeling, cracking, or blistering for a period of (3) three years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water.

Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water.

Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of (3) three years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty.

Resin Wicker: Straps and/or wicker weave are warranted for a period of (3) three years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty.

Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

 

LITTLE COTTAGE

Little Cottage Company, DBA Wildridge, warranties to the original purchaser a limited non-transferable warranty for materials and workmanship on Poly furniture.  This warranty is for 20 years of residential use and 5 years of commercial use from the date of purchase under normal use and service conditions.  Swivels are warranted against structural failure for a period of 5 years residential use and 2 years commercial use from the date of purchase.  The Poly furnitureshall be free from material defects in workmanship and materials.  The Poly furniture will not splitter, crack, chip, peel, rot or suffer structural damage from insect infestation.  "DefectS" is defined as imperfections that impair the original function of the product.  This warranty does not apply to normal wear and tear effects on the Poly furniture.

Wildridge does not warranty against and is not responsible for the following:  Damage resulting from abuse or negligent and the application of paint, varnish or other coating or chemical not approved by Wildridge, damage caused by unauthorized service or repair, not using the POly Furniture for its intended use, normal weathering and fading, improper handling and storage, rust or corrosion of fasteners and swivels, cushions used on the Poly Furniture and acts of god.

If a product is not returned within 60 days of the date of original purchase, PUrchaser is responsible for all shipping and handling charges that may apply. Purchaser is responsible to notify dealer where the product was purchased and provide proof of purchase, written description and photo of the defect.  All claims shall be submitted within 10 days after expiration of the warranty to: Wildridge, 4070 State Route 39, MIllersburg, OH 44654.  Wildridge reserves the right to repair, replace or refund, with dealer credit, for the defective product.

Wildridge makes no warranties other than those warranties specifically described herein.  Wildridge makes no implied warranty of merchantability or implied warranty of fitness for a particular purpose.  Wildridge shall not be liable for special, incidental or consequential damages, whether such damages are sought in contract, tort or otherwise.  The liability for a defective  product shall in no event

 

PANAMA JACK

Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of (3) three years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment.

Finish: The finish is warranted against peeling, cracking, or blistering for a period of (3) three years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water.

Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water.

Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of (3) three years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty.

Resin Wicker: Straps and/or wicker weave are warranted for a period of (3) three years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty.

Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

 

SUNVILLA

15 YEAR LIMITED WARRANTY

SunVilla warrants SunVilla branded products to the original retail buyer if the furniture frames or welds fail structurally within fifteen (15) years from the date of purchase. SunVilla will repair or replace the part/piece at our discretion. Replacement will be in the original color and style whenever possible, however equal value replacement will be offered in the event of product discontinuance. SunVilla warrants the powder coat finish for five (5) years from the date of purchase including blistering or peeling. Warranty period is for three (3) years for the structural integrity of wicker and one (1) year for cushions, fabrics, table tops, hardware, bumpers, and umbrellas. This Limited Warranty applies to residential use only and does not apply to normal wear and tear or fading. 

TELESCOPE CASUAL

Limited Warranty

Frames and Powder Coat:

If your Telescope powder coat aluminum frame or marine grade polymer frame fails structurally during

normal usage within the applicable warranty period (as defined below), we will repair or replace the frame without charge, parts and

labor included. (In the case of discontinued models or finishes, we will replace the item with the closest comparable current model.)

If Telescope agrees to have an authorized dealer make the repairs, a maximum labor charge must be agreed upon by both Telescope

and the dealer before work can commence. Products covered by our frame warranty are identified in our catalog as either

 

15/5, 15/3,

15/1

or no identification at all. 15/5 indicates a frame warranty period of 15 years in residential use/5 years in contract use. 15/3 indicates

a frame warranty period of 15 years in residential use/3 years in contract use.

 

15/1 indicates a frame warranty period of 15 years

in residential use/1 year in contract use. No indication indicates a frame warranty period of 1 year in residential use and that there is

no frame warranty in contract use. All warranty periods commence on the date of purchase by the consumer or contract customer.

Contract use includes any rental, business, commercial, institutional, or other non-residential use.

The powder coat finish on our powder coat aluminum frame furniture is warranted against peeling, cracking or blistering for a

period of 3 years from the date of purchase. Failure of the powder coat finish due to abrasion, including abrasion caused by stacking

the furniture against other furniture or scraping against other surfaces, is not covered by this warranty. Exposure to salt water or salt

air may cause powder coat finishes that have been damaged by abrasion to blister due to oxidization of the metal; such blistering and

oxidization are not covered by this warranty. Fading, staining and scratching of the marine grade polymer surface as well as rusting of

any steel or stainless steel components is not covered under warranty.

The following products are not covered by our frame and powder coat warranties: table tops, umbrellas, umbrella bases, wood

furniture, cushions, slings, straps, wicker fibers, and folding aluminum furniture.

Non-Glass Table Tops:

Non-glass table tops are warranted to be free from manufacturing defects for 3 years from date of purchase,

except Werzalit table tops which are warranted for 1 year from date of purchase. Fading or staining of the table surface is not

included under warranty. Tables must not be stored upside down.

Umbrellas and Umbrella Bases:

Umbrella frames and umbrella bases are warranted to be free of manufacturing defects for

either 1 year or 3 years from the date of purchase, as identified in our catalog and price lists by the following indicators:

 

3/3 indicates

3 years in residential use/3 years in contract use;

 

1/1 indicates 1 year in residential use/1 year in contract use. Cast iron and steel

bases and cast iron weights on pedestal bases, if not properly maintained, will rust if the finish is scratched through to the metal. Rust

is not covered under warranty. Umbrella covers/fabric are warranted to be free from manufacturing defects for 1 year from the date of

purchase.

Wood Furniture, Cushions, Slings, and Folding Aluminum Furniture:

Wood furniture, cushions, slings, and folding aluminum

furniture are warranted to be free of manufacturing defects for 1 year from the date of purchase.

Vinyl Straps:

Vinyl straps are warranted against breakage and gross discoloration for a period of 3 years from the date of purchase.

In the case of breakage or gross discoloration (our judgment), replacement straps will be provided but labor is not included.

Wicker Fibers:

Wicker fibers featured in our Wicker Collections are warranted by the fiber manufacturers for 3 years from the

date of purchase. Please refer to our Price Index or contact our Customer Service Department for a copy of this wicker fiber warranty.

Fire Table Burner Warranty:

The burner and control panel are warranted by the manufacturer to be free from defects in material

and workmanship for a period of one year from its date of purchase. Please refer to the full warranty in the user manual included in the

burner unit packaging.

Other Warranty Limitations and Exclusions:

The natural weathering of wood finishes, breakage of glass, fading, staining and

mildewing of fabrics, slings and strapping, the compression of cushion fillings, the stretching of slings, and the rusting of umbrella bases

or pedestal bases are not covered under our warranties.

Freeze or ice damage is not covered by our warranties. Furniture stored outside or in other cold storage should be drained of any

water. If allowed to freeze inside the furniture, water can damage the tubing.

These warranties do not cover the failure of furniture caused by acts of God, accident, neglect, improper shipping or handling, or

by unreasonable or abusive use, and these warranties are void if our care and maintenance instructions were not properly followed.

Furniture used in a contract (commercial) setting is not warranted unless it is specifically designated for contract or commercial use in

our catalog.

All warranties are to the original purchaser from authorized dealers only. Warranties are not transferable. Warranties are for repair,

replacement or substitution only, in our sole discretion.

 

Warranty service of any kind does not extend the warranty period.

THESE WARRANTIES ARE IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL

TELESCOPE CASUAL FURNITURE, INC. BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF IT HAD REASON

TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL

RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS

DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF DAMAGES, SO THE ABOVE EXCLUSION

AND LIMITATIONS MAY NOT APPLY TO YOU. IN THE EVENT THE WARRANTY EXCLUSIONS DO NOT APPLY TO YOU, THEN,

WHERE LEGALLY PERMISSIBLE, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD

AND NO WARRANTIES APPLY AFTER THAT PERIOD.

How to Obtain Warranty Service:

If you are a consumer, first go to an authorized Telescope dealer. If the dealer cannot resolve

the issue, they must contact our Customer Service Department in writing at Telescope Casual Furniture, Inc., 82 Church Street, Granville,

NY 12832 or email to warranty@TelescopeCasual.com, stating the problem, providing pictures and providing proof of purchase.

A Return Merchandise Authorization Request Form will be sent to the dealer requesting details and giving instructions for returning

items if necessary. If the Request is approved, the dealer will receive a Return Merchandise Authorization Number. No returns will be

accepted without prior written authorization from our Customer Service Department. After authorization is received the furniture must

be returned to us in proper packaging, freight prepaid. Telescope will cover the cost of shipping repaired or replacement items only to

addresses within the contiguous 48 United States.

 

ZUO MODERN

ZUO MODERN CONTEMPORARY, INC. LIMITED WARRANTY

Zuo Modern Contemporary, Inc. ("Zuo") warrants that its furniture and accessories will be free from defects in

construction for a period of one year. Warranty coverage begins on the date the unit was originally sold by Zuo.

WARRANTY LIMITATIONS

Zuo's limited warranty does not cover defects, damages, or failure caused by the common carrier, user, or

other persons, pets, or rodents, or resulting from, without limitation, any of the following: careless handling,

modification of any type for any reason, incorrect use or any use in a manner inconsistent with the design of

the furniture or accessory (i.e., standing on a chair, which should only be used for seating), lack of routine

proper maintenance, use of abrasive or improper cleaners, or acts of God, such as lightning, floods,

earthquakes, etc.

In addition, ZUO WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES or

losses from any cause including its own negligence, including without limitation loss of time, inconvenience, or

commercial loss.

This limited warranty does not include: labor, transportation, or other costs incurred in the shipment of the

original unit, or loss of use damage, including loss of sales, profit, or business advantage of any kind under any

circumstances. Furniture or accessories are excluded from warranty coverage if any addition, deletion, or

modification of any kind whatsoever has been made to the unit.

Zuo's liability hereunder shall not exceed the amount paid for the original piece of furniture or accessory. Zuo

will replace or repair the piece of furniture or the accessory at Zuo's option. Warranty coverage is provided in

the United States of America only.

EXCLUSION OF IMPLIED WARRANTIES

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE

DISCLAIMED ALTOGETHER OR TO THE FULLEST EXTENT ALLOWED BY LAW. TO THE EXTENT THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE

LEGALLY REQUIRED, THEY ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN

NOTICE: This warranty gives you specific legal rights, and you may have other rights which vary from state to

state. There are no warranties applicable to Zuo products except as expressly stated herein or as implied by

applicable state and federal laws. Zuo is not responsible for any statements or representations made in any

form that go beyond, are broader than, or are inconsistent with this Limited Warranty.

WARRANTY SUPPORT

For damage and parts support contact the original retailer or online company while products are under warranty. For

product support out of warranty, parts@zuomod.com can be emailed.